Symptoms
- Plaud NotePin will not connect to the Plaud App.
- The Plaud App cannot find the device, either on the first connection or when reconnecting.
Steps
First-time connection
- Charge your Plaud NotePin. If the recorder is out of power, charge it for at least 10 minutes.
- Enable Bluetooth permission:
- iOS: open your iPhone Settings, find the Plaud app, and make sure Bluetooth permission is enabled.
- Android: open your phone Settings and enable Bluetooth and Location permissions for the Plaud App. Before Android 12, Location services must be enabled for Bluetooth scanning.
- Turn on Bluetooth on your phone and keep Plaud NotePin close to your phone.
- Press the record button and confirm that the white indicator light turns on.
- If the light is on, try reconnecting to the app.
Reconnection
- Make sure the device has enough battery and can turn on. Fully charging the device is best.
- Make sure Bluetooth is on for your phone.
- Update the Plaud App to the latest version.
- Restart your phone.
- Reset the device by long-pressing the record button for 12 seconds while charging.
If the issue persists
If Plaud NotePin still will not connect after these steps, submit a request for further assistance.