Why do I need to pay the customs fee? October 23, 2024 07:33 As we ship items from Hong Kong, you need to pay according to customs policy. For further assistance, please submit a request here. Related articles How long will the shipping take? What should I do if I don’t receive an update on my shipment? Can I expedite shipping? What should I do if I experience a delivery issue? Can I use headphones/earphones when I record a phone call with PLAUD NOTE?