If you need to return a product and request a refund, please follow these steps:
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Contact Us: Reach out to our customer support team by submitting a request.
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Order Status and Condition Check: To begin, PLAUD will verify your order's status and condition. Please provide a photo of the item along with its original packaging. This will facilitate the creation of a return label for you.
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Return Label Issuance: After we receive and verify the photos, we will email you a prepaid return label to help you return the product to our warehouse.
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Shipping the Return: Please use the provided return label to ship the product to us.
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Refund Initiation: Once we receive and confirm the condition of the returned product, we will initiate the refund process.
Note: Please keep your return shipping receipt until your refund has been processed. This can be helpful in case you find any discrepancies.