Symptoms
The indicator light does not turn on when you try to power on or charge Plaud Note. The device may be frozen or fully drained.
Steps
- Switch to a power adapter that specifies "DC-5V" with an output of at least 0.5A.
- Use the original charging cable and charge Plaud Note without the Magnetic Case to see whether the indicator light turns on.
- Make sure the charging cable makes good contact with Plaud Note.
- Check the charging port for dirt and clean it with a dry paper towel if needed.
- While the device is charging, press and hold the Record button for 15 seconds to reset it.
If the issue persists
If the device still does not respond, submit a request for further assistance.