If you find it hard to make your NotePin start or stop recording when you press the center of the device, please update the firmware of your NotePin to the newest version, V0179, to see whether it works.
If not, please submit a request here and provide the information below:
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A video to show the process of starting or stopping recording.
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The serial number of your device.
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The order number of your device.
We take this issue very seriously and will assist you until it is resolved.