Symptoms
- Your Plaud NotePin does not respond when you press the pressure-sensitive center of the device.
- No vibration or indicator light appears when you long-press the center of the device.
Steps
- Shake the device to check the battery status:
- White light on: battery is sufficient.
- Purple light flashing: battery is low, charge soon.
- No light: battery is drained, charge immediately.
- Update the Plaud NotePin firmware to the latest version. For instructions, see How do I update the firmware for my device?
- While the device is charging, long-press the center of the device for 12 seconds to reset it.
- Unbind the device and bind it again.
Important: Make sure all recordings on NotePin have been transferred to the Plaud App before unbinding — unbinding clears all data on the device.
If the issue persists
If the device still does not respond after these steps, submit a request for further assistance.