The problem is related to the device's record button. To solve this kind of issue, please check the steps below:
-
Ensure that the NotePin has sufficient battery and is charging properly. When it's charging, a steady purple light will indicate that it's in the charging process. Once fully charged, the light will turn solid green.
-
If the charging is functioning normally, please update the firmware of the NotePin to the latest version, V0192. You can refer to How to perform a firmware update for my PLAUD device?
-
Long-press the record button for 12 seconds while charging.
If the problem still persists, please contact us here for further assistance.