Recording time is shorter than expected

Symptoms

• Your Plaud device stops recording sooner than its rated battery life.
• The recording duration is shorter than you expect on a full charge.

Steps

1. Fully charge the device. After it reaches a full charge, keep it on the charger for another 15 minutes.
2. Reset your device. Reset your Plaud device to clear any temporary issue.
3. Record until the battery runs out. Start a recording and let it run continuously until the device powers off.
4. Recharge and transfer. Recharge the device, reconnect it to the Plaud App, and transfer the recording.
5. Check the duration. Review how long the recording lasted. If it runs longer than 15 hours, the device is working normally.

Note: Cold weather affects battery performance and can cause rapid discharge. Run this test at roughly 25°C to 35°C for accurate results.

If the issue persists

Submit a request and include:

• Your device model.
• The recording duration you measured in the test.
• The temperature where you ran the test.