Symptoms
Your laptop doesn't recognize Plaud Note when you connect it.
Before you start: On firmware V2.1 and later, Access via USB and RAW files are disabled for data compliance. If your device is on V2.1 or later, USB access is no longer available — transfer your recordings to the Plaud App instead. You can check your firmware version in the Plaud App.
Steps
Follow these steps if your device is on firmware earlier than V2.1.
- Make sure Access via USB is enabled in the Plaud App.
- Use the original charging cable, and check that the pins on the cable are not bent or collapsed.
- If possible, connect the device to another laptop to see whether it is recognized.
If the issue persists
If the laptop still doesn't recognize the device, submit a request for further assistance.
Note: Disabling Access via USB and RAW files on firmware V2.1 and later better protects your recording data. You can still transfer files to the Plaud App and access them there. This reduces the risk of data leakage and unauthorized access.