Symptoms
- When you record an online meeting in Plaud Desktop, you can't hear other participants in the playback.
- The recording captures only your own voice, not the other speakers.
Steps
- Set Teams to use Computer Audio. In your Microsoft Teams audio settings, select Computer Audio as the default speaker so the meeting plays through your computer's speakers.
- Using headphones? Set Record microphone to Same as System. External headphones can occasionally affect recording performance. In Plaud Desktop recording settings, set Record microphone to Same as System, then test again.
- Confirm Plaud Desktop is recording. Check that Plaud Desktop shows the green recording indicator before the meeting starts.
- Check that audio plays through a physical output device. Plaud Desktop captures your computer's system audio, not virtual audio devices. Open your system sound settings and confirm the playback device is a real speaker or headphone output, not a virtual device, and that system audio is not muted. Audio played inside virtual or remote environments, such as VMware Horizon or remote desktop software, may not be captured, and this setup is not supported.
- Run a short test recording. Record a brief test and play it back to confirm both your voice and the other speakers come through clearly.
If the issue persists
Submit a request and include:
- Your operating system and Plaud Desktop version.
- The meeting app you're recording from, such as Microsoft Teams.
- A short sample recording that shows the problem.