Symptoms
Plaud Note won't connect to the Plaud App, either during the first connection or when reconnecting a device that was connected before.
Steps
- Charge Plaud Note. If the device is out of power, charge it for at least 15 minutes.
- Enable Bluetooth permission for the Plaud App. You only need to do this the first time you connect.
- iOS: Go to Settings, find the Plaud app, and turn on Bluetooth permission.
- Android: Go to Settings and enable Bluetooth and Location permissions for the Plaud App. On Android versions before 12, Location must be on for Bluetooth scanning.
- Turn on Bluetooth on your phone and keep Plaud Note close to it.
- Press the Record button and check that the white indicator light turns on.
- Update the Plaud App to the latest version.
- Restart your phone and try again.
- Reset the device by pressing and holding the Record button for 15 seconds while charging.
If the issue persists
If Plaud Note still won't connect, submit a request for further assistance.
When you submit the request, include the following so our support team can investigate:
- Whether "Plaud Note" appears in your phone's Bluetooth settings
- Whether the device appears in the nRF Connect app
- An App log (see How do I export an App log?)
- What happened before the connection issue started (e.g., a firmware update, or the device wasn't used for a while)
- The serial number (SN) of your device
- Your order number or invoice
- Your shipping address and phone number