Plaud Note Pro won't connect to the Plaud App

Symptoms

Check whether Plaud Note Pro is out of power. If so, charge it for at least 15 minutes.
Enable Bluetooth permission for the Mobile App:
- iOS: Open your iPhone's Settings, find the Plaud app, and make sure Bluetooth permission is enabled.
- Android: Open your phone's Settings and enable Bluetooth and Location permissions for the Plaud App. On Android versions before Android 12, Location must be enabled for Bluetooth scanning.
Make sure your phone's Bluetooth is on, and keep Plaud Note Pro close to your phone.
Press the Record button to turn on the device. When the screen shows the QR code scanning page, the device is ready to connect. Then try binding again.
Update the Plaud App to the latest version.
Reset the device by pressing and holding the Record button for 12 seconds without the charging cable connected.
If it still won't connect, restart your phone and try again.

Make sure the device has enough battery and can turn on. A full charge is best.
Make sure your phone's Bluetooth is on.
Update the Plaud App to the latest version.
Restart your phone.
Reset the device by pressing and holding the Record button for 12 seconds without the charging cable connected.

If Plaud Note Pro still won't connect after these steps, submit a request for further assistance.

When you submit the request, include the following so our support team can investigate:

Whether the Plaud logo lights up on the screen when you turn on the device
Whether "Plaud Note Pro" appears in your phone's Bluetooth settings
Whether the device appears in the nRF Connect app
An App log (see How do I export an App log?)
What happened before the connection issue started (e.g., a firmware update, or the device wasn't used for a while)
The serial number (SN) of your device
Your order number or invoice
Your shipping address and phone number