Symptoms
- Plaud Note Pro does not power on.
- The screen stays blank when you press the Record button.
- The device does not respond when connected to the charging cable.
If Plaud Note Pro can charge, start recording, and connect to the Plaud App but the screen never lights up, see Plaud Note Pro screen stays black instead.
Steps to try
- Charge the device for 10 minutes, then check whether it turns on.
- Check the power adapter. Use an adapter rated DC-5V with an output of at least 0.5A. If your adapter does not meet this, switch to one that does.
- Take the device out of the Magnetic Case, attach the charging cable directly to the magnetic area on the device, and charge for at least 10 minutes. If you need help removing the case, see How do I take the Magnetic Case off?.
- Check whether the four pins on the charging cable have collapsed.
- Make sure you are using the original charging cable and that it makes good contact. You can clean the contacts if needed.
- Press and hold the Record button for 12 seconds to restart the device, with the charging cable disconnected. A power-on logo appears on the screen and the Record button vibrates briefly, which means the device has restarted.
- Check whether the device only works while plugged in. If Plaud Note Pro turns on and works only while the charging cable is connected, and shuts down as soon as you unplug it, the battery may need service.
If the issue persists
If Plaud Note Pro still won't turn on after these steps, submit a request for further assistance.
When you submit the request, include the following so our support team can investigate:
- A video showing the device connected to a power source with no charging indicator and no display
- A picture of the charging cable
- The serial number (SN) of your device
- Your order number or invoice
- Your shipping address and phone number