Plaud Note Pro won't turn on

Symptoms

• Plaud Note Pro does not power on.
• The screen stays blank when you press the Record button.
• The device does not respond when connected to the charging cable.

Steps to try

1. Charge the device for 10 minutes, then check whether it turns on.
2. Check whether the four pins on the charging cable have collapsed.

   

3. Make sure you are using the original charging cable and that it makes good contact. You can clean the contacts if needed.
4. Press and hold the Record button for 12 seconds to restart the device, with the charging cable disconnected. A power-on logo appears on the screen and the Record button vibrates briefly, which means the device has restarted.

If the issue persists

If Plaud Note Pro still won't turn on after these steps, contact Plaud support for further help.