This article helps you fix a Plaud Note that won't charge or turn on. Check the charger (DC-5V, ≥0.5A), charge without the case, then reset by holding the Record button for 15 seconds while charging. No data is lost.
Steps
- Check your charger. Use a power adapter that says "DC-5V" and outputs at least 0.5A. If yours doesn't, try a different one.
- Charge without the case. Remove Plaud Note from the Magnetic Case and connect the charging cable directly to the magnetic area on the device.
- Inspect the charging cable. Confirm it is the original charging cable. Once connected, gently wiggle the cable to ensure good contact and watch for the indicator light. If the light turns on, charge for at least 10 minutes and try recording again.
- Clean the charging port. Gently clean the charging port with a dry paper towel in case dirt is causing the issue.
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Reset the device. While the device is connected to power, press and hold the Record button for 15 seconds.
- Check whether the device only works while plugged in. If Plaud Note turns on and works only while the charging cable is connected, and shuts down as soon as you unplug it, the battery may need service.
If the issue persists
If the device still won't charge or turn on, submit a request and send us a video of the reset process.
When you submit the request, include the following so our support team can investigate:
- A video of resetting the device while it's charging, and a picture of the charging cable
- The serial number (SN) of your device
- Your order number or invoice
- Your shipping address and phone number
Note: A successful reset requires both actions at the same time. Pressing and holding the Record button for 15 seconds while the device is charging. Doing them separately won't reset the device.