Symptoms
- When you open web.plaud.ai to access the Plaud usage page, the page suddenly jumps to www.plaud.ai instead of web.plaud.ai. A common cause is an outdated redirect record stored in the browser cache. This is a local cache issue only and does not affect account privileges or your data.
Steps
Clear your browser's cache as follows (prioritize clearing data from this site only), then revisit https://web.plaud.ai and log in.
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Chrome (Desktop)
To clear the plaud.ai site data, open Chrome and go to: Settings > Privacy & Security > Delete browsing data > Basic > check cached images and files > delete data. Then close all browser tabs, reopen Chrome, and visit web.plaud.ai again.
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Microsoft Edge (Desktop)
To clear plaud.ai site data, open Edge and go to: Settings > Privacy, Search and Services > Site permissions > View all site permissions (or Cookies and site data > View all cookies and site data). Search for plaud.ai and delete all entries related to plaud.ai, web.plaud.ai, and www.plaud.ai. Then close and reopen your browser and visit web.plaud.ai again.
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Safari (macOS)
To clear plaud.ai site data, open Safari, then go to the Safari menu > Settings > Privacy > Manage site data. In the Search box, type plaud.ai, select the relevant entries (including web.plaud.ai and www.plaud.ai), and click Remove or Remove All. Then close the Settings window, quit Safari, and restart it before visiting web.plaud.ai.
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Firefox (Desktop)
To clear plaud.ai site data, open Firefox and go to Settings > Privacy & Security. Under Cookies and website data, click Manage data and search for plaud.ai. Select the entry related to plaud.ai, web.plaud.ai, and www.plaud.ai, click Remove selection, then Save changes. Then close and reopen Firefox and visit web.plaud.ai again.
If the issue persists
If clearing the site data does not stop web.plaud.ai from redirecting to www.plaud.ai, submit a request and include the following so our support team can investigate:
- The browser and version you are using
- The exact address you entered and the address you were redirected to
- A screenshot of any error message shown