Symptoms
- The Plaud App shows that your device is already bound to another account and will not connect under your current login.
- This usually means the device was first set up and bound under a different account. A device can be bound to only one account at a time.
Steps
- Review your login methods. Plaud supports three ways to sign in: Continue with Google, Continue with Apple, and Continue with Email.
- Sign in with the account the device was bound to. If you have more than one account, log out and sign back in using the account that originally set up the device.
- Connect the device again. With the correct account, open the Plaud App and reconnect the device.
If the issue persists
If you do not remember which account the device was bound to, or you can no longer access that account, submit a request to our support team. Please include:
- The serial number of your device
- The email addresses of any accounts you may have used
- A screenshot of the message you see in the Plaud App