Symptoms
The recorded audio is too quiet, or you can't hear the other person clearly. The steps below differ for Note recordings and phone call recordings.
Steps
Note recording
- Check whether the problem persists even when you stay close to Plaud Note during recording.
- Turn on Clarify voice under AI Speech Enhancement.
- Turn up the M.I.C. gain (to 28 or higher) and try another recording.
Phone call recording
- Check whether you were wearing earphones. Plaud Note does not support Bluetooth earphones, so it can't capture voice through them.
- Make sure you enable Phone Call recording mode before recording.
- When recording a phone call, the Plaud Note needs to be attached to the back of your phone. Please refrain from dragging or tapping the Plaud Note during the call to prevent noise.
- Turn on Clarify voice under AI Speech Enhancement.
- Adjust the V.C.S. gain to Medium or High before your next phone call recording to see whether it improves.
- Turn up the volume of your handset to the max.
- Remove the phone case and try again. A thick case can affect audio pickup.
- Try another phone.
If the issue persists
If the volume or sound quality is still poor after these steps, submit a request and our support team will help.