If the volume of the audio is low, please check the steps below:
- Update the Plaud App and your device firmware to the latest version.
- Avoid blocked placement — don't leave the device in a pocket, bag, or wallet while recording.
- Check whether the problem persists even though you stay close to the Plaud NotePin during recording.
- Turn off AI Speech Enhancement and test again.
- Turn up the Microphone gain (to 28 or higher) in device setting and try another recording.
If the issue persists
If the volume or sound quality is still poor after these steps, submit a request and include:
- The original audio file (export it from Share & Export in the Plaud App)
- A screen recording of in-app playback (if possible)