Before you start
Confirm the following before updating:
- The device is connected to power and charging (indicator light turns to steady purple).
- The device is not recording (stop any recording first).
- The device is connected in the Plaud App (device page shows it's connected).
- The phone's network is stable (Wi-Fi or cellular; avoid weak networks or frequent switching).
- During the update: keep the phone near the device, keep the app in the foreground (avoid force-closing), and do not start recording.
Steps
- Open the Plaud App and navigate to your device page.
- Tap Firmware update.
- Follow the on-screen prompts and wait for completion:
- Confirm any prompts to proceed.
- Do not start recording, unplug charging, or move the phone far from the device during the update.
- When finished, return to the device page and confirm the device status is normal.
Checkpoints
- If you see Up to Date, the firmware is already the latest version.
- If the update completes successfully, the update prompt should disappear (or show Up to Date) and the device should remain usable/connected.
Troubleshooting
-
Update won't start / tap does nothing:
- Re-check charging + connected in the Plaud App, then reconnect the device in the app and retry Firmware update.
-
Progress appears stuck (e.g., no change for 10+ minutes):
- Keep the device charging, keep the phone close, keep the app in the foreground; go back to the device page, re-enter Firmware update, and retry once.
-
Device disconnects during update:
- Reconnect the device in the Plaud App and restart Firmware update; do not begin recording or power off mid-update.
-
Firmware update option is missing:
- Confirm you're on the correct device page and the device shows as connected; force close and reopen the app, reconnect, then check again.
-
Shows Up to Date but user expects an update:
- Ask for a screenshot showing Up to Date and any visible firmware version, then confirm the device is on the latest firmware.
Further assistance
Contact support@plaud.ai if any of the following occur:
- The same device fails after 2 attempts (won't start, repeated disconnects, persistent stuck state).
- After updating, the device cannot connect or function normally, or a clear error message appears and is repeatable.
Ticket must include:
- Phone OS (iOS/Android) and Plaud App version (if available).
- Device model and connection context (if available).
- Screenshots showing Firmware update / Up to Date / any error message.
- Time of occurrence and network type (Wi-Fi/cellular/weak network).
- Firmware version before/after (if displayed).