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Plaud NotePin S won't connect to the Plaud App

Updated

Symptoms

  • The Plaud App cannot find or pair with your Plaud NotePin S
  • The device disconnects from the Mobile App or fails to reconnect

Common causes include a low battery, missing Bluetooth or Location permissions, Bluetooth turned off on the phone, or the device being too far away.

Steps

Check before you connect

  1. Check the battery status (press the Record button and watch the indicator light):
    • Solid white light: battery is sufficient
    • Flashing purple light: low battery
    • No light: battery drained
  2. Keep the device close to your phone.

Connect for the first time

  1. Allow permissions for the Plaud App.
    • iOS: Settings → Apps → Plaud → enable Bluetooth

    • Android: Settings → Mobile Apps → Plaud → enable Bluetooth and Location permissions

  2. Make sure Bluetooth is on on your phone.
  3. On Android 12 and earlier, turn on your phone's system location service. Bluetooth scanning won't work without it.
  4. If the battery is low, charge the device for at least 15 minutes before trying again.
  5. Update the Plaud App to the latest version.
  6. Try connecting again in the Plaud App.
  7. Reset the device: press and hold the Record button for 12 seconds.
  8. If it still won't connect, restart your phone and try again.

Reconnect a device you have used before

  1. Confirm the device has sufficient battery.
  2. Toggle your phone's Bluetooth off and on.
  3. Update the Plaud App to the latest version.
  4. Restart your phone.
  5. Reset the device: press and hold the Record button for 12 seconds.

If the issue persists

If you still can't connect, submit a request for further assistance.

When you submit the request, include the following so our support team can investigate:

  • Whether "Plaud NotePin S" appears in your phone's Bluetooth settings
  • Whether the device appears in the nRF Connect app
  • An App log (see How do I export an App log?)
  • What happened before the connection issue started (e.g., a firmware update, or the device wasn't used for a while)
  • The serial number (SN) of your device
  • Your order number or invoice
  • Your shipping address and phone number

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