Symptoms
- Recordings sound quiet or muffled
- Speech is hard to hear when you play back a recording
Steps
For best results, record in a quieter environment and keep the Plaud NotePin S close to the speaker.
- Update the Plaud App and the device firmware to the latest version.
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Test the distance.
- Make a short recording while staying close to the device.
- If audio improves, distance is likely the cause.
- Avoid blocked placement — don't leave the device in a pocket, bag, or wallet while recording.
- Turn off AI Speech Enhancement and test again.
- Increase Microphone gain (try 28 or higher), then record again.
After each change, compare a short before-and-after clip to confirm improvement.
If the issue persists
If the volume or sound quality is still poor after these steps, submit a request and include:
- The original audio file (export it from Share & Export in the Plaud App)
- A screen recording of in-app playback (if possible)