Symptoms
- No vibration when you press and hold the Record button
- Indicator light stays off
Steps
-
Charge the device using the charging dock and a wall charger.
- Check if the indicator light shows steady purple (charging).
-
Reset the device: press and hold the Record button for 12 seconds.
Checkpoint
If the light turns on while charging, leave it charging for a few minutes and retry.
If the issue persists
If the problem persists, contact support@plaud.ai for further assistance.