Symptoms
- No vibration when you press and hold the Record button
- Indicator light stays off
Steps
- Remove the magnetic pin, then place the device into the charging dock.
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Charge the device using the charging dock and a wall charger.
- Use a DC 5V power adapter with an output of at least 0.5A.
- Check if the indicator light shows steady purple (charging).
- Reset the device: press and hold the Record button for 12 seconds.
Checkpoint
If the light turns on while charging, leave it charging for at least 10 minutes and retry.
Check whether the device only works while plugged in. If NotePin S turns on and works only while it's on the charging dock, and shuts down as soon as you remove it, the battery may need service.
If the issue persists
If the problem persists, submit a request for further assistance.
When you submit the request, include the following so our support team can investigate:
- A video showing the device doesn't turn on while charging, and a picture of the charging dock and the charging port
- The serial number (SN) of your device
- Your order number or invoice
- Your shipping address and phone number