Symptoms
- The indicator light does not turn steady purple when the device is on the dock
- The battery level does not increase after charging
Steps
- Try a different USB-C cable and power adapter.
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Remove the magnetic pin, then place the device into the charging dock.
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Inspect the charging dock pins.
- Make sure the dock pins are not collapsed.
- Make sure the dock pins are not collapsed.
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Check and clean the device charging port.
- If the port looks dirty, gently clean it and try again.
- If the port looks dirty, gently clean it and try again.
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Reset the device: press and hold the Record button for 12 seconds.
Checkpoint
While charging, the indicator light should show steady purple.
If the issue persists
If the problem persists, contact support@plaud.ai for further assistance.