Plaud NotePin S stops charging

Symptoms

• The indicator light does not turn steady purple when the device is on the dock
• The battery level does not increase after charging

Steps

1. Try a different USB-C cable and power adapter.
2. Remove the magnetic pin, then place the device into the charging dock.
3. Inspect the charging dock pins.
   • Make sure the dock pins are not collapsed.

     

4. Check and clean the device charging port.
   • If the port looks dirty, gently clean it and try again.

     

5. Reset the device: press and hold the Record button for 12 seconds.

   

Checkpoint

While charging, the indicator light should show steady purple.

If the issue persists

If the problem persists, contact support@plaud.ai for further assistance.