Symptoms
- The device overheats during charging and is too hot to touch
- The device feels hot from electrical leakage
- You feel a tingling or electric shock sensation while charging
- The device heats up while you wear it
Safety warning
If the device is too hot to touch, causes a tingling or electric shock sensation, shows signs of electrical leakage, emits smoke or a burning smell, is melting or swollen, or causes any injury, stop using it immediately.
Steps
Contact support@plaud.ai to replace your device or get further assistance.
How to prevent overheating
- Use the original charger.
- Avoid a voltage or current mismatch to reduce the risk of overcharging and improve charge and discharge control.
- Avoid keeping the battery below 20% for extended periods, and avoid leaving the device connected to power long after it is fully charged.
- Keep the device away from extreme environments.
- Avoid storing the device in high-temperature environments, such as direct sunlight, or in very low temperatures below -20°C.
- Check the device condition regularly, especially for older devices or devices left unused for long periods.