Symptoms
- A recording made in Plaud Desktop is missing after the app was force-quit, the computer shut down, or the connection dropped.
- Plaud Desktop writes audio to a local cache while recording and can recover an unfinished cached recording the next time you open the app and sign in.
- Recovery may fail if the cached data was removed (manual deletion, uninstall, or system cleanup) or if the recording never finished writing because of a severe system interruption.
Steps
- Do not reinstall or clean your computer yet: Uninstalling the app or running disk-cleaning tools may remove the local cached data needed for recovery.
- Open Plaud Desktop and sign in to the correct account: Use the same account and workspace where the recording was created (Desktop, App, or Web).
- Leave Plaud Desktop open and online: Keep the app running with a stable internet connection for several minutes so recovery and re-upload can complete, especially after a crash or shutdown.
- Check your recordings and use Search: Search by meeting title, date, or approximate time.
- Check the Trash folder: If you discarded the recording, it may be in the Trash folder and can usually be recovered for up to 10 days unless it was removed manually.
- Confirm Cloud Sync is enabled: If you want recordings to appear on Plaud Web and App, turn on Private Cloud Sync in Plaud Desktop settings.
- Rule out common blockers: Ensure you have enough disk space on the computer, avoid network or firewall restrictions that may block uploads, and try a different network if uploads keep failing.
- Export logs before contacting support: Go to Preferences > General > Share Logs with Plaud Team to export logs.