Symptoms
- Recording fails to start in Plaud Desktop.
- Audio is missing (only your voice, only the meeting, or no audio at all).
- The recording does not sync to Plaud App or Web.
- Plaud Desktop needs the right OS permissions (microphone and system audio capture where applicable) plus an active account and network connection for cloud sync.
Steps
- Allow Microphone Access: Confirm it is allowed for Plaud Desktop in your OS privacy settings.
- Enable System Audio Access: This is required to capture the meeting audio you hear.
- Select the correct microphone input: Check that it is selected and not muted in both your OS and the meeting app.
- Check the output device: Confirm the meeting audio is playing through the intended output device, such as speakers or a headset, then re-join the meeting and start capture again.
- Restart Plaud Desktop: Quit and reopen it, then click Start again.
- Confirm your account: Make sure you are signed in to the correct Plaud account and workspace on Desktop, App, and Web.
- Enable Cloud Sync: Turn it on, which may be labeled Private Cloud Sync depending on your version.
- Check the network and retry: Check your network connectivity, then refresh and retry the upload. The recording should upload and appear in Plaud App and Web after processing.
If the issue persists
If recording still fails after permissions are enabled and the app is restarted, submit a request and include the following so our support team can investigate:
- Which symptom you see (recording will not start, audio missing, or sync failing)
- Your computer OS and Plaud Desktop version
- The date and time the recording took place
- The log file