Before you start
- You must be signed in to the correct Plaud account.
- Minimum requirement to generate transcription and summaries is an active Starter membership (or higher).
- If your plan benefits require a bound device, ensure your Plaud device is bound to the same account.
Troubleshooting steps
- Confirm account/workspace: Verify you’re logged in to the correct account on Plaud Desktop and Plaud Web/Mobile App.
- Verify membership is active: Check that Starter membership (or higher) is active and not expired/cancelled.
- Verify device binding: Confirm your Plaud device is still bound to the account that holds the membership benefits.
- Confirm upload + processing: Make sure the recording has finished uploading/syncing and is not still processing (generation may not start until processing is complete).
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Retry generation:
- Use Auto generation in Plaud Desktop for default notes/summaries, or
- Open the recording in Plaud Web and use Custom generation to generate.
Note
If you unbind your device and your account has no other device bound, your Starter membership may be cancelled after 30 days.
Further assistance
If generation still fails, contact support@plaud.ai and provide your account information.