Symptoms
- Recording a meeting with Plaud Desktop produces echo that sounds like duplicated audio or two people speaking at the same time.
- Speaker-to-mic feedback: meeting audio plays through speakers and is picked up by the microphone.
- Duplicate capture path: audio is captured twice, for example through both system audio and a loopback, stereo mix, or monitoring source.
- Meeting app processing: echo cancellation or noise suppression is disabled or misconfigured in Zoom, Teams, or Meet.
Steps
- Use headphones: Switch from speakers to a headset and lower the speaker volume.
- Check input and output devices: Confirm the OS and meeting app are using the intended microphone input and speaker or output device. Avoid Stereo Mix or loopback devices unless instructed.
- Enable echo cancellation in the meeting app: Turn on echo cancellation or noise suppression if available, and disable any audio monitoring features that replay your microphone.
- Isolate the scenario: Record a short non-meeting clip and compare it with a meeting recording to see whether the echo is specific to the meeting platform.
- Update software and drivers: Update the meeting app and your audio drivers, then restart the computer.
If the issue persists
If echo continues after these steps, submit a request and include the following so our support team can investigate:
- The meeting platform
- Your OS version
- The input and output device names
- A short sample recording that demonstrates the echo