Symptoms
- A team Member reports they received an invitation but cannot access the workspace
- The Member sees the wrong workspace after logging in
- The invitation email was not received
Steps to rectify the situation
For the Member:
-
Check your spam or junk folder
Look for an email from Plaud with the subject: "[Sender name] invited you to join [Workspace Name] on Plaud Team". Invitation emails can sometimes land in spam.
-
Confirm you are using the correct email
The invitation is tied to a specific email address. If you signed up for Plaud with a different email, you will not see the workspace. Make sure you are logged in with the same email address that received the invitation.
-
Switch workspaces
If you are already logged in, switch to the Team workspace:
- On Plaud Web: click your workspace name in the top-left of the sidebar and select the Team workspace from the list.
- On Plaud App: tap your profile icon in the top-right corner and select the Team workspace from the list.
For the Admin:
-
Check pending invitations
Sign in to Plaud Web and go to Settings → Workspace management → Members & roles → Pending Invitations. If the Member didn't receive the email, click Resend to send a new invitation.
-
Verify the email address
Confirm the email address used in the original invitation is correct. If it is not, cancel the invite and resend to the correct address.
-
Ask the Member to create an account first
If the Member cannot receive emails at the invited address, have them create a Plaud account first, then send a new invitation to their Plaud account email.
If the issue persists
If the steps above do not resolve the issue, please submit a request to our support team. Include the following information:
- The email address that was invited
- The workspace name
- Whether the invitation email was received
- A screenshot of any error message
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.