Symptoms
- An Admin checks Settings → Workspace management → Devices but cannot find a specific Member's Plaud device
- The Member has joined the workspace and uses the device actively, but the device does not appear in the device list
Steps
For the Member:
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Bind your device under the Team workspace
Open the Plaud App and switch to the Team workspace as your active workspace, then bind your Plaud device. If your Personal workspace is selected when binding, the device will not register under the Team workspace. See How to bind your Plaud device for the full binding steps.
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Confirm your account
Make sure you are logged in with the same account used to join the Team workspace. A mismatch between the device account and workspace account is the most common cause.
For the Admin:
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Wait for the next sync, then refresh the device list
After the Member binds the device under the Team workspace, the device only appears in the Admin's view once it has completed a sync. Wait briefly for the next sync, then refresh Settings → Workspace management → Devices (use pull-to-refresh on Plaud App or reload the page on Plaud Web) to check if the device now appears.
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Ask the Member to re-authenticate
If the device still does not appear, ask the Member to log out of the Plaud App completely, log back in, switch to the Team workspace, and unbind then re-bind their device under the Team workspace.
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Verify email match
Confirm with the Member that they are using the email address associated with their workspace membership.
If the issue persists
If the device still does not appear after following all steps above, please submit a request to our support team. Include the following information:
- The Member's email address
- The device model
- The device serial number
- The workspace name or ID
- Whether the Member has confirmed the correct active workspace
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.