Symptoms
- You cannot find a recording in the Plaud App.
- File loss can happen for several reasons, so check the points below before contacting support.
Steps
- Confirm the recording succeeded. Check whether the recording was actually captured on your device.
- Check the file transfer and timestamps. Confirm the device transferred the file to the Plaud App. Look on the file page for any file that might match the missing one, such as by recording duration. When the device runs out of power, its internal clock stops, which can affect the date and time shown for a file.
- Verify your account and Private Cloud Sync. If you have several Plaud accounts or devices, make sure you log in to the account the device is bound to, and turn on Private Cloud Sync in the Plaud App to synchronize files automatically.
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Check your Usage history. If the file was transcribed, tap Usage history to locate it.
If the issue persists
If you still cannot find the file after the steps above, submit a request and include the following so our support team can investigate:
- The account email and device model bound to the recording.
- The approximate date, time, and duration of the missing recording.
- Your Plaud App version and a screenshot of the file list where the recording should appear.