Symptoms
- You paid for a Plaud AI membership, but your account still shows no active membership.
- Membership benefits such as transcription minutes or premium AI features are missing after purchase.
Steps
- Confirm where you purchased the membership. The fix depends on the purchase channel: the official website (plaud.ai), the App Store or Google Play, or Plaud Web.
- Official website purchase: activate your membership first. Memberships purchased on plaud.ai don't activate automatically. Open the Subscription Activation email sent after checkout and click Activate Your Plaud. If you can't find the email, search your mailbox for "Plaud" and check the spam folder; the email goes to the address you entered at checkout. For the full flow, see How to activate Plaud membership purchased through plaud.ai?
If activation fails, the order may already be activated by another Plaud account, or your account may already have an active subscription. One Plaud account can only activate one subscription. See Why did my membership activation fail on the activation center of the official website?
- Check that you're signed in to the correct Plaud account. The membership belongs to the Plaud account that activated it, and the email you entered at checkout can differ from your Plaud account email. If you have more than one Plaud account, or you sign in with different methods (email, Google, or Apple), the membership may be active on a different account. Log in to Plaud Web with the account you used to activate, open the Membership Center, and confirm the status shows Active.
- App Store or Google Play purchase: check the store subscription. Open your App Store or Google Play subscription list and confirm the Plaud subscription is active and the payment went through. Then make sure you're logged in to the same Plaud account you used in the Plaud App when you subscribed.
- Plaud Web purchase: check for a failed payment verification. If your payment through Stripe stopped at additional verification, the subscription didn't complete. See Subscription failed during payment verification
If the issue persists
Submit a request and include the following so our support team can investigate:
- The purchase channel and the order number or payment receipt
- The email address of the Plaud account you use to log in
- A screenshot of your Membership Center status