Symptoms
- The screen doesn't light up and stays black or blank.
- The device otherwise works normally: it can charge, record, and connect to the Plaud App.
Steps
- Check whether the screen is cracked: If the screen is cracked, skip the remaining steps and go to the section below.
- Confirm whether the device was dropped: If the device was dropped recently, note when it happened and go to the section below.
- Reset the device: Follow the steps in How to reset the Plaud Note Pro?. If the screen still stays black after the reset, go to the section below.
If the issue persists
If the screen still stays black after these steps, submit a request and include the following so our support team can investigate:
- A video showing the screen staying black while the device is powered on or recording
- Whether the screen is cracked or the device was dropped
- The serial number (SN) of your device
- Your order number or invoice
- Your shipping address and phone number