Symptoms
- A recording plays back with no sound at all, even though the file was created and shows a normal duration.
- Transcription shows a No speech detected message for the recording.
- The issue persists after charging the device, updating the firmware, and adjusting the microphone gain.
Before you submit a request
Run these two quick checks to confirm the issue:
- Rule out a playback problem: play the recording at full volume, and try it on Plaud Web as well. If you can hear faint or muffled audio, see Low volume or poor sound quality on Plaud NotePin S instead.
- Make a test recording: record for about 30 seconds while speaking close to the device, transfer it, and play it back. If the test recording is also silent, continue below.
What to do
If your recordings are completely silent, the device needs to be checked by our support team. Submit a request and include:
- A link to one affected recording (use the share/export option in the Plaud App) and a screenshot of its playback page
- Your device's serial number
- Proof of purchase
Our team will verify the issue and arrange the next steps for you.