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Plaud device keeps disconnecting in mainland China (Global version)

Your Plaud device keeps disconnecting in mainland China? This guide covers five fixes, easiest first, for Global version devices (SN contains the letter B) used in mainland China. The most common cause is an outdated app or a weak Bluetooth connection, not a regional block: the software IP region restriction has been removed, so the international Plaud App works in mainland China without a VPN. It applies to all models: Plaud Note, Plaud Note Pro, Plaud NotePin, and Plaud NotePin S.

Steps

  1. Confirm your device is a Global version: Find the serial number (SN) on the device packaging or in the Plaud App. The hardware region rule still applies: a device whose SN contains the letter B is a Global version and only binds to the international Plaud App, and a device whose SN contains the letter A is a CN version and only binds to the China region app. If your SN contains the letter B, your device works with the international Plaud App anywhere, including mainland China. See How do I find the serial number (SN) of my Plaud device? If your SN contains the letter A, see Unable to connect due to the mainland issue (CN version device)
  2. Update the Plaud App: Update the international Plaud App to the latest version, then restart the Plaud App and reconnect. You don't need a VPN: the software IP region restriction has been removed, and the Plaud App is no longer limited by your IP location.
  3. Check Bluetooth permissions: In your phone's system settings, confirm Bluetooth is on and the Plaud App has Bluetooth and nearby-devices permissions.
  4. Charge the device for 15 minutes: A low battery can cause unstable connections. Charge for at least 15 minutes, then try again.
  5. Reset the device and reconnect: Press and hold the record button for 15 seconds to reset the device. Then keep the device close to your phone and pair it again in the Plaud App.

If the issue persists

Persistent instability can involve the network environment, firmware, or account-level factors that need specialist investigation. Submit a request and include the following so our support team can investigate:

  • Your device serial number (SN)
  • Your phone model and OS version, plus the version of the Plaud App
  • A short video showing the disconnection