The earbud settings menu shows only when the earbuds are out of the case. They also need to be connected to your phone over Bluetooth, and the menu hides when they go back in the case.
Why does the earbud settings menu disappear?
Nothing is wrong with your device. Earbud settings live on the earbuds themselves, so the Plaud Mobile App shows the menu once the earbuds are out of the case and connected to your phone over Bluetooth. When you put them back in the case, the menu hides.
How do I bring the settings menu back?
Take the earbuds out of the case, give them a moment to connect, and the settings come right back.
If the menu still doesn't appear with the earbuds out:
- Check that the earbuds are connected in your phone's Bluetooth settings, and reconnect them if not.
- Close and reopen the Plaud Mobile App.
- Place the earbuds back in the case, close the lid for a few seconds, then take them out again.
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.