If you can't sign in or account creation won't complete, this guide gives seven checks, easiest first: update the Plaud Mobile App, check your network, use the method you registered with, and more. Signing in with a different method than the one you registered with is the most common cause.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See Can't log in or create a Plaud account.
Steps
- Update the Plaud Mobile App: install the latest version and retry.
- Check the network: switch between Wi-Fi and cellular, or try another network.
- Use the sign-in method you registered with: your account is tied to email, Google, or Apple. The same email through a different method can open a separate empty account or fail. Try each method, starting with the one you registered with. See the sign-in methods article.
- No verification code? See the verification code article.
- Forgot your password? See the forgotten password article.
- Registration restriction notice: "Temporarily unavailable in your country/region" is a compliance restriction, not an account error.
- Try Plaud Web: sign in at web.plaud.ai with the same account. If Web works but the Mobile App doesn't, reinstall the Plaud Mobile App.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your email address or SSO provider (Google or Apple)
- Whether the problem is signing in or creating a new account
- A screenshot of the exact error, plus your phone model, OS version, and Plaud Mobile App version
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.