If the verification code email never arrives, this guide covers four fixes, easiest first: check spam, free up inbox space, confirm the address, or sign in with Google or Apple instead. The code landing in your spam folder is the most common cause.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See Verification code not received or invalid.
Steps
- Check your spam folder: code emails are commonly filtered.
- Free up inbox space: a full inbox rejects new mail. Delete unimportant emails and request the code again.
- Confirm the email address: if you registered with a mistyped address, register again with a valid one.
- Sign in with Google or Apple instead: update the Plaud Mobile App to the latest version first, then use the Google or Apple option on the sign-in page.
If the issue persists
Submit a request and include the following so our support team can investigate:
- The email address you used to register or sign in
- Your phone model, OS version, and Plaud Mobile App version
- The approximate time you last requested a code
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.