Export a log file so support can diagnose technical issues.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See How to export a log file in the Plaud App.
What is a log file?
The Mobile App generates a log automatically in the background, recording error events, sync operations, and system behavior. It doesn't include your recordings, transcripts, or any personal content. Export one only when asked during troubleshooting.
How to export a log?
- On the home screen, tap the menu icon in the top-left corner, then tap Help center.
- Scroll down to Diagnostics, then tap Share log.
- Choose a sharing method (email, messaging app, or file transfer) and send the log as requested.
FAQ about log files
Does the log contain my recordings?
No. It contains technical diagnostic data only: Mobile App activity, sync events, and error records.
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.