If the record button is grayed out or unresponsive, connect your Plaud device first. This guide covers three checks, easiest first. No connected device is the most common cause: the in-app button records through your Plaud device.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See Can't start recording in the Plaud App.
Steps
The app's record button starts recording on your Plaud device, so it's available only when a device bound to your account is connected.
- Check the device connection: on the Mobile App's home screen, check that your device shows as connected.
- Connect the device: turn on your phone's Bluetooth, power on the device, keep it near the phone, and tap to connect.
- Troubleshoot the connection: if the device won't connect, follow the connection article for your device model in its hardware section.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your device model and Plaud Mobile App version
- A screenshot of the app home screen showing the device status
- Whether the device connects to the app at all
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.