If template search shows an empty list or an error, this guide gives four fixes, easiest first: retry another keyword, update the Plaud Mobile App, restart it, and check the network. An outdated app version is the most common cause.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See Template search shows no results.
Steps
- Confirm the issue: search a different keyword, such as a common template name, and note whether you get an empty page or an error message.
- Update the Plaud Mobile App: install the latest version from the App Store or Google Play.
- Restart the Mobile App: force close, reopen, and retry the search.
- Check the network: use a stable connection, switch between Wi-Fi and mobile data, and turn off any proxy network.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your Plaud Mobile App version
- Your phone OS version and device model
- The search keywords used and a screenshot of the results page or error
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.