If Wi-Fi Fast Transfer fails or stalls when moving recordings to the Plaud Mobile App, work through these three fixes in order. A quick Wi-Fi toggle on your phone resolves most cases.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Mobile App? See Wi-Fi Fast Transfer not working.
Steps
- Toggle Wi-Fi: turn your phone's Wi-Fi off and on again, then retry.
- Restart your phone: then retry the transfer.
- Forget the Plaud Wi-Fi network: in your phone's Wi-Fi settings, forget (delete) the Plaud Wi-Fi network, then retry the transfer so it reconnects fresh.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your device model, phone OS version, and Plaud Mobile App version
- The exact error shown in the Mobile App when the transfer failed (a short video is even better)
- A Mobile App log; see Export a log file in the Plaud Mobile App
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.