Sign-in to Plaud Web fails or your credentials aren't accepted? This guide walks through 4 checks, ordered from the most common cause: a wrong address or a mismatched sign-in method. Applies to Plaud Web in any browser.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Web? See Can't log into the Plaud Web.
Steps
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Check the address
Use web.plaud.ai to access Plaud Web, not www.plaud.ai (the official site).
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Use the sign-in method you registered with
The same email through a different method can fail or open an empty account. Try email, Google, and Apple, starting with the one you use in the Plaud Mobile App.
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Reset your password
Use Forgot password? on the sign-in page if needed. You can also click Log in with code to sign in with a one-time email code instead.
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Complete 2FA
With 2FA enabled, have your authenticator or a backup method ready. See the 2FA articles in the Plaud Mobile App section.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your email or SSO provider
- The exact URL and error message, with a screenshot
- Your browser and version
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.