Authenticator code rejected, phone lost, or account temporarily frozen when signing in to Plaud Web? Follow 5 steps ordered from the most common cause: your phone's clock being out of sync. Applies to two-step verification on Plaud Web.
Steps
- Check your phone's clock: authenticator codes depend on accurate time. Set the clock on the phone running your authenticator app to automatic network time, then try the newest code.
- Use a fresh code: codes rotate every 30 seconds. Wait for a new code and enter it promptly.
- Switch to a backup method: click Select another method on the verification screen and choose the email verification code (if enabled) or a backup code. Each backup code works once.
- Wait out a temporary freeze: five failed attempts within 15 minutes freeze sign-in for 15 minutes, and the screen shows a countdown ("Too many attempts. Try again in …"). The counter is tied to your account, so switching browsers or devices doesn't reset it. Wait, then retry with a correct code. Verification before a sensitive action (such as changing your password or turning off two-step verification) has its own separate counter: five failures freeze sensitive actions for 15 minutes, but you can still sign in and use Plaud normally during that time.
- Recover access without any method: if you've lost the authenticator and have no backup codes, click Get help verifying on the verification screen and contact our support team. After a manual review, support resets your two-step verification so you can sign in and set it up again.
If the issue persists
Submit a request and include the following so our support team can investigate:
- The email address of your Plaud account
- Which two-step verification methods you had enabled
- A description of what happens when you enter a code, with a screenshot if possible
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.