Template search on Plaud Web shows an empty list or an error? Work through 4 checks in order. A stale page session is the most common cause, fixed by a refresh. Applies to template search on Plaud Web in any browser.
Steps
- Confirm the issue: search a different keyword, such as a common template name, and note whether you get an empty page or an error message.
- Refresh and retry: reload the page, then retry the search. Signing out and back in also refreshes your session.
- Try another browser: rule out extensions or cache issues by retrying in a different browser or a private window.
- Check the network: use a stable connection and turn off any proxy network.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your browser and operating system
- The search keywords used and a screenshot of the results page or error
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.