Recordings visible in the Plaud Mobile App don't appear on Plaud Web? Work through 4 checks in order, starting with the two most common causes: a mismatched account and Private Cloud Sync being off. Applies to Mobile App to Web sync.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Web? See Files not syncing to the Plaud Web.
Steps
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Check the account
Sign in to the Web with exactly the same account and method as the Mobile App.
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Turn on Private Cloud Sync
Sync is enabled in the Plaud Mobile App. Without it, Mobile App recordings stay on the phone.
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Wait and refresh
Give new files a few minutes on a stable network, refresh the page, or sign out and back in.
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Switch networks
Corporate firewalls can block syncing. Try a mobile hotspot to rule this out.
If the issue persists
Submit a request and include the following so our support team can investigate:
- Your account email and sign-in method, with a screenshot of your Private Cloud Sync setting
- The names and dates of the missing files
- Any recent changes (re-login, update, phone change), your Mobile App version, and an exported log
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.