Member is unable to access the workspace after invitation: the invite email is missing, the wrong workspace shows after login, or access is denied. This guide gives 3 steps for the Member and 3 steps for the Admin, in order, from checking spam to resending the invitation. It applies to Plaud Team invitations, and the most common cause is signing in with a different email than the one that was invited.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See Member is unable to access workspace after invitation.
Steps to rectify the situation
For the Member:
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Check your spam or junk folder
Look for an email from Plaud with the subject: "[Sender name] invited you to join [Workspace Name] on Plaud Team". Invitation emails can sometimes land in spam.
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Confirm you are using the correct email
The invitation is tied to a specific email address. If you signed up for Plaud with a different email, you will not see the workspace. Make sure you are logged in with the same email address that received the invitation.
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Switch workspaces
If you are already logged in, switch to the Team workspace:
- On Plaud Web: click your workspace name in the top-left of the sidebar and select the Team workspace from the list.
- On Plaud Mobile App: tap the menu icon in the top-right corner, go to Settings → Current workspace, and select the Team workspace in the Switch workspace panel.
For the Admin:
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Check pending invitations
Sign in to Plaud Web and go to Settings → Workspace management → Members & roles → Pending tab. If the Member didn't receive the email, open the ⋯ menu under Actions and click Resend invite to send a new invitation.
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Verify the email address
Confirm the email address used in the original invitation is correct. If it is not, cancel the invite and resend to the correct address.
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Ask the Member to create an account first
If the Member cannot receive emails at the invited address, have them create a Plaud account first, then send a new invitation to their Plaud account email.
If the issue persists
If the steps above do not resolve the issue, please submit a request to our support team. Include the following information:
- The email address that was invited
- The workspace name
- Whether the invitation email was received
- A screenshot of any error message
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.