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External recipients can't access shared content — for v4.0.x or later

Updated

External recipients can't access shared content: the Share panel rejects their email, and people outside your Team workspace hit an error or a sign-in prompt. This is expected behavior, since Plaud Team supports invite-only sharing within the workspace and has no public links. This guide covers 2 options, in order: add the recipient as a Member, or share from your Personal workspace instead. It applies to all Plaud Team file sharing.

Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See External recipients can't access shared content.

Cause

Plaud Team supports invite-only sharing within the Team workspace. You can only share files with people who are already Members of the same Team workspace. There is no public link option for sharing with people outside the workspace. This is expected behavior, not a configuration issue.

What you can do

  • Share with Team workspace Members: In the Share panel (Plaud Mobile App or Plaud Web), search for and select a teammate who is already a Member of your workspace, then send the invite. See Sharing content in Plaud Team for the full flow.
  • If the recipient is outside the workspace, choose one of the following:
    • Add them as a Member: ask your Admin to send a Member invite. Once they join the workspace, you can share files with them via the Share panel. Adding a Member consumes one paid seat, so use this option only when the person needs ongoing workspace access.
    • Share from your Personal workspace instead: if you have a Personal workspace and the file does not need to stay in Team:
    1. Export the file from the Team workspace (audio, transcript, or notes).
    2. Import the exported file into your Personal workspace.
    3. Share it externally using your Personal workspace's standard sharing feature.

If the issue persists

If the recipient is already a Member of your Team workspace and still can't access the file, submit a request for further investigation. Include:

  • The Team workspace name
  • The recipient's email and confirmation that they are a Member of your workspace
  • A screenshot of the error or sign-in prompt the recipient sees
  • The browser and device the recipient is using

Still have questions?

Submit a request and our support team will get back to you within 24 hours on business days.

Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.