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Member's device not showing in Workspace management — for v4.0.x or later

Updated

A Member's device is not showing in Workspace management: the Devices list has no entry even though the Member has joined and uses the device actively. This guide gives 2 steps for the Member and 3 steps for the Admin, in order, from binding under the Team workspace to verifying the email match. It applies to Plaud Team device lists, and the most common cause is a device bound while the Personal workspace was active, or an account mismatch.

Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See Member's device not showing in Workspace management.

Steps

For the Member:

  1. Bind your device under the Team workspace

    Open the Plaud Mobile App and switch to the Team workspace as your active workspace, then bind your Plaud device. If your Personal workspace is selected when binding, the device will not register under the Team workspace. See How to bind your Plaud device for the full binding steps.

  2. Confirm your account

    Make sure you are logged in with the same account used to join the Team workspace. A mismatch between the device account and workspace account is the most common cause.

For the Admin:

  1. Wait for the next sync, then refresh the device list

    After the Member binds the device under the Team workspace, the device only appears in the Admin's view once it has completed a sync. Wait briefly for the next sync, then refresh Settings → Workspace management → Devices (use pull-to-refresh on the Plaud Mobile App or reload the page on Plaud Web) to check if the device now appears.

  2. Ask the Member to re-authenticate

    If the device still does not appear, ask the Member to log out of the Plaud Mobile App completely, log back in, switch to the Team workspace, and unbind then re-bind their device under the Team workspace.

  3. Verify email match

    Confirm with the Member that they are using the email address associated with their workspace membership.

If the issue persists

If the device still does not appear after following all steps above, please submit a request to our support team. Include the following information:

  • The Member's email address
  • The device model
  • The device serial number
  • The workspace name or ID
  • Whether the Member has confirmed the correct active workspace

Still have questions?

Submit a request and our support team will get back to you within 24 hours on business days.

Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.