File missing in the Team workspace: a recording or note you previously accessed is no longer visible, sometimes after a Member departed. This guide walks through 6 checks, in order, from the active workspace to departed Members. It applies to files in Plaud Team workspaces, and the most common cause is looking in the wrong workspace, since content never carries over between workspaces.
Applies to: v4.0.x or later. Still using v3.30.x or earlier Plaud Team? See File missing in Team workspace.
Steps
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Confirm you are in the right workspace
Make sure the Team workspace is your active workspace, not your Personal workspace. Click your workspace name in the top-left of the Plaud Web sidebar (or go to Settings → Current workspace in the Plaud Mobile App) to check. Content does not carry over between workspaces.
- Plaud Mobile App: Go to Settings → Current workspace to confirm the active workspace; tap it to open the Switch workspace list
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Plaud Web: Click your workspace name in the top-left of the sidebar to confirm the active workspace
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Check your Personal workspace
If you created the file before joining the Team workspace, it may still be in your Personal workspace. Switch to it from the workspace menu to check.
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Check different folders or use search
The file may be in a folder different from where you are looking. Use the search bar with the file name, recording date, or content keywords to locate it across folders in the workspace.
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Verify the file was created in the correct workspace
Check that the file was created while the Team workspace was your active workspace, and your Plaud device was bound to this workspace at the time of recording. Files created or recorded under the Personal workspace stay there and cannot be moved automatically.
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Check Trash / Recently Deleted
The file may have been deleted by accident. On the Plaud Mobile App or Plaud Web, open the Trash (or Recently Deleted) folder and check whether the file is there. If found, restore it back to its original location.
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Consider departed Members
When a Member leaves or is removed from the workspace, the recordings, transcripts, and notes they uploaded are removed from the Team workspace and can no longer be accessed by anyone. Only files the departed Member previously shared with you via an invite link remain accessible to you. If you didn't receive a prior share invite for the file, it is no longer reachable through Plaud, and not even an Admin can recover it.
If the issue persists
If none of the steps above help you find your file and you suspect a system error, please submit a request to our support team. Include the following information:
- Your workspace name or ID
- The approximate date the file was last seen
- The Space it was in (if known)
- A description of the file (name, type, content)
- The device SN (serial number) of the device that recorded the file, if applicable
Still have questions?
Submit a request and our support team will get back to you within 24 hours on business days.
Disclaimer: The information in this article is for reference only and may change as Plaud product features continue to update. Please refer to the latest version of the product for the most current experience.